By Performance Research Associates, Visit Amazon's Ann Thomas Page, search results, Learn about Author Central, Ann Thomas, , Jill Applegate
State-of-the-art consumers wish carrier that's speedier, greater, more cost-effective. yet how can firms make sure that they're ready to satisfy that problem? the suitable addition to best-selling writer Ron Zemke's "Knock Your Socks Off Service[registered]" e-book sequence, "101 actions for offering Knock Your Socks Off provider" offers readers with functional instruments to aid meet their buyers' wishes. This set of strong routines teaches customer support managers and staff beneficial how one can support their businesses offer world-class provider and is helping them create an motion plan for development. This name is written within the comparable available and funny sort that made this sequence a vintage. Divided into 20-30 minute actions, this beneficial consultant may also help all readers increase their provider and wow their buyers.
Read or Download 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF
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Additional resources for 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Ask about outstanding companies in your industry as well. 39 Section One • The Fundamentals of Knock Your Socks Off Service 2. ” Explain that this is your goal for the next several days— to challenge and observe how other service providers assure their customers. 3. Ask participants how they think a secret shopper should think and act. 4. From your list of outstanding business examples, ask participants to pick two organizations they will contact in the next week, either by phone or in person. Using Activity 12, ask them to keep detailed notes of what the service providers say and do.
__________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 4. What assistance do I need to accomplish this change/improvement? org/go/101ActDKYSOS __________________________________________________________ © 2009 AMACOM, a division of American Management Association.
Form two or more teams of participants. Mix the teams by experience level. Each team is asked a question by the moderator or meeting facilitator and has 10 seconds to answer it. If a team cannot answer the question correctly, the other team(s) has an opportunity to answer the same question. 3. Hold two rounds of questions and then ask a final, bonus question. org/go/101ActDKYSOS © 2009 AMACOM, a division of American Management Association. Round 1 is for one point each. Round 2 is for two points each; the bonus question is worth five points.